Windgate Healing Arts Policies

Cancellation Policy - 

We require a 48 hour notice of any schedule changes or cancellations. You will be responsible for 50% of your service charge for cancellations between 24 and 48 hours. Please understand that when you cancel or miss your appointment without providing appropriate notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, you will be charged 100% of the service fee for appointments cancelled within 24 hours. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur. You agree to all policies when appointments are made.

Late Arrival Policy-

We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival.

Snow Policy-

Windgate Healing Arts follows LANL winter weather closure and delays. If Windgate has to close due to weather conditions all clients will be notified by text and email as soon as possible.

Inappropriate Behavior -

Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary.

Payment - 

Windgate Healing Arts accepts cash, checks, visa, or master card payments. Appointments must be reserved with a nonrefundable 50% deposit prepaid online at the time of booking. For appointments cancelled 48 hours or more in advance, your deposit will be put toward a future appointment. In the event of a cancellation 24-48 hours before your appointment the deposit will be held as your cancellation fee. 100% of the appointment fee is due for all same day cancellations.

Gift Certificates-

• Windgate Healing Arts is not responsible for loss or theft.

• No returns and no refunds on Gift Certificates

• Gift Certificates have no cash value